UPS Freight Support Tickets All Reviews

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UPS Freight Reviews

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  • Terrible delivery service and poor customer service



    At the time of initial delivery, the driver was rude and left without warning. He made not effort to complete the delivery at all. After the nearly week long process to get my equipment delivered, I received a bill for a charge I was never told about and never agreed to pay. I made several attempts to get this charge waived, and was give the run around by UPS customer service. I formally disputed the charges with no response from UPS to the dispute. Now I have a debt collection agency contacting me about an unpaid bill!!!! More...
    (Delivery Services)
  • Damage freight/claim



    UPS delivered an armoire. It had been dropped. When I opened the packaging and realized it - I filed a claim. Would not do an inspection. Would not call back or answer emails. Would not do an investigation. Dragged me through hoops - filed claim 3 times before someone handled it. 5 months later got a "not paying your claim after out investigation revealed nothing" letter. There was NO investigation - Ms. Kimberly Hughes can not even answer an email or return a phone call. Desperately seeking someone higher up who can process this claim ASAP - as it's obvious the... More...
    (Delivery Services)
  • Corrupt chagres and worst customer service ever



    A product was delivered with 'free shipping' but when it arrived we were told it would be left in the parking lot and to bring it to our suite would be additional charges. We gave two options: 1) refuse delivery 2) bill shipper for additional charges (was supposed to be free). Drive wrote they would bill shipper and proceeded to deliver the product. We then got billed for over $300 in charges to bring it to our suite. a) $300 is ridiculous to bring it to the suite b) we never should have been billed. Customer service was incredibly bad; no responses to phone calls for weeks!... More...
    (Delivery Services)
  • UPS has delivered my package to wrong address



    On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered on the other side of the city; however, the driver still left the package at Williams-Sonoma. When my friend went to pick up the package on Saturday, January 9, the delivery mistake was discovered when only two of the three... More...
    (Delivery Services)
  • ups



    I have worked for ups freight for 2 years now and as with any company... we make mistakes, however we admit our misfalls and do whatever we can to comply with what we promised our customers. i am sorry for those of you who have not has a great experience with the company i work for. I want to say that they people i work for and with are great people and treat their employees with respect, honor and integrity. they listen to everything and anything you have to say. If you are looking for another shipping company, think about this.. why is almost every other freight company going out of... More...
    (Advertising)
  • UPS



    you just stopped yourself from getting great service. I have worked with 2 out of the top 10 and now work for ups freight. your experinece may not have been great twice but look how much you have ordered and got flawless service and not to metion you got all that stuff in great condition.Tell ya what try Old Domion Freight then you can come on here and run them down when ya get your stuff in a plastic bag. I promise you , you'll be back and glad of it.call the main office in richmond these people are deticated to give good service More...
    (Delivery Services)


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