UPS Freight Complaint
Reviewed by
Billing Errors Childforms Lenoir NC - Playground Equipment
Had a Shipment that was scheduled for delivery by San Jose Terminal Customer called and cancelled order after en-rout. I had shipment stopped at San Jose Terminal for 1 Day and the had them ship to TX, I got a quote from Beth at San Jose Terminal, emailed her BOL and asked her to verify all was correct to pick up my FAK rates she replied everything looked good, The next morning I checked my Daily manifest and Rate of Freight Bill was over by $200 Plus, Contacted Beth no reply from Beth so I re emailed her asking why billing wasn't corrected (She approved BOL as Correct and she sent me rate quote that was on BOL) She replied that she had forwarded the info to our Rep. So far I have spent 5 days on this one shipment and serveral minutes of my time. Beth was at the Terminal that processed Billing not sure why she couldn't just fix it, BTW this is only one of several issues over the past year or so and 2 years ago UPS Freight was my #1 Carrier today they are next to last. If the billing is not corrected today I will stop using UPS Freight and Ground Entirely, Fed Ex is beating down my door for the business so I will switch to them. Pro# is 924441313
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Review Rating: 1 out of 5
Reviewed By: Childforms
Company: UPS Freight
Product: Playground Equipment
Date Added: 4 years ago
Company Location
NC 28645
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