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UPS Freight Complaint - METRO shelving - UPS Freight- Knoxville, TN
UPS Freight Complaint

UPS Freight Complaint

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METRO shelving - UPS Freight- Knoxville, TN


delivery originally scheduled for Wed. no show no contact. Then UPS tracker claimed online that appointment to deliver had been made for following day - it had not and again no show. Once again claim online made that appointmmnet had been made to deliver Fri at 3:00- it had not. Our building closes at 1:00 on Friday's no one would ever have OK'd a 3:00 delivery.. Didn't matter though - 3:00 on Friday never happened and no communication again. Finally after many angry calls, UPS customer service hanging up on me, and METRO rep promising UPS was going to be there within the half hour (this was at 3:30) - I didn't get a call until 4:50 Friday that truck was in the parking lot. This after I had waiting in 85 degree heat beacause as I said building closes at 1:00. Was NOT a happy camper.

When I got the call I could not get back to recieve the delivery but had an installer booked Sat AM and was going to be out the $ if I canceleled. SO delivery was left outside. Top few boxes on the skid were torn and contents could not be confirmed until opened the next day. In the meantime it poured over night. What a mess.

UPS freaigh - you are only as good as your last delivery. Sorry that's just business at the adult table. Based on this expereince you do not belong at the table.


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