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UPS Freight Complaint - Phantom Billing Charges - package delivery
UPS Freight Complaint

UPS Freight Complaint

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Phantom Billing Charges - package delivery


UPS scheduled the delivery of the package on 3/21/2011 between 12 - 5 PM. However, the delivery was never made. When contacted UPS indicated that they truck sent needed a loading dock and the package could not be lowered off the truck. Therefore, the package would be placed on a smaller truck and delivered the next day. The package was then delivered the next day. However, the package was heavily damaged and the product inside was damage (photo's can be provided as necessary). In addition weeks later after the delivery I have begun to receive bills for an 87 dollar redelivery charge; for the redelivery due to their error. When customer service was contacted I was told that I must pay this fee as it was not paid by the shipper. However when reviewing the manifest it appears the shipper paid a residence delivery charge...? Further I am the recipient of the package; at no time have I agreed to pay any fees... any! Had fees been requested at the time of delivery I would have turned the delivery away. One hell of a business model UPS has going here. Delivery things to people they charge them for whatever they like. The original delivery date was on 3/21/11; The Driver was --; trailer 92-8392 Freight bill number: 971-080-389 Shipper: --

I want the billing error corrected; a letter of apology; and a statement explaining the error which I can use to close the issue in the future should I begin receiving un-substantiated bills in the future. In addition I am seeking $200 for the shipping damaged to the $1800 pool heater. Again, I can provide documentation and photos as necessary.


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Comments


UPSDriver says: (6 years ago)
 0
This is a common crooked practice by UPS Freight. I know because I work for them! Im sure they not only charged you a redelivery fee but they charged you a lift gate fee also right? We brought this problem up about taking advantage of customers and charging them these charges for their mistakes to the PRESIDENT of the company. They found nothing to be wrong and the practice continues! They will know your business closes at 5PM and show up to deliver at 515PM. That was done on purpose in order to charge you and your company a redelivery fee. They will deny this but we all know as employees this is common practice.




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