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UPS Freight Complaint - Terrible service
UPS Freight Complaint

UPS Freight Complaint

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Terrible service


I ordered Sauna thru Costco.com. It was shipped by Golden Design, Inc in Canada next day and was delivered to Seattle UPS Freight warehouse following day. The UPS website tracking showed contradicted times for delivery to my residence: 10/29/14 by the end of the day or 10/30/14 10:00 A.M. till 3:00 P.M.( as I received call before and OK). Sauna had not been delivered those days nor re-scheduled for delivery on 10/31/14. UPS Freight decided not to deliver on 10/31/14 due to Halloween, as was explained by Seattle Operation Manager for Seattle UPS Freight John Klenszar. (the shipment tracker showed 10/30/14 entry that UPS Freight will attempt delivery on next business day). I asked John of dimension for my shipment in case I would come and pick it on my own. He promised to call in an hour. So far more than two hours passed since I talked to him and no call back. I have experienced the same customer service with other UPS employees as well.


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