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UPS Freight Support Ticket - Damage freight/claim

UPS Freight Support Ticket

Damage freight/claim

Created By: jschnitzer's Picture jschnitzer Last Reply: jschnitzer's Picture jschnitzer
Priority Level: [High] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0

UPS delivered an armoire. It had been dropped. When I opened the packaging and realized it - I filed a claim. Would not do an inspection. Would not call back or answer emails. Would not do an investigation. Dragged me through hoops - filed claim 3 times before someone handled it. 5 months later got a "not paying your claim after out investigation revealed nothing" letter. There was NO investigation - Ms. Kimberly Hughes can not even answer an email or return a phone call. Desperately seeking someone higher up who can process this claim ASAP - as it's obvious the armoire was dropped on the back right corner. I need this damaged big piece out of my house and I need my $1525 back ASAP - 5 months is too long!!!


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